Customer Guide

The Customer Guide provides information about key practical matters relating to rail transport.

A transport order is the first step to a successful shipping transaction.

A waybill, on the other hand, is an indication of the transport contract between the sender and VR Transpoint. The CIM waybill is used as the rail transport document for Western traffic.

When the transport is en route, tracking provides all of the parties to the supply chain with a shared overview.

As a responsible operator, we comply with the general laws and regulations in force as well as VR Group’s Code of Conduct in all of our operations.

As a contractual customer, you can choose the type of invoice that suits you best from several invoice formats.

Transports of dangerous goods by road and rail are regulated by national and international legislation. Proper loading ensures safe transport.